Professional summary
Practical support, organized work, and technical curiosity.
Bilingual customer-service and technology-minded professional with experience in busy restaurant and warehouse environments. Comfortable assisting customers, operating POS and scanner-based systems, organizing tasks, and learning new technology. Hands-on personal experience includes web projects, domain setup, website publishing, and basic device troubleshooting.
Strongest todayCustomer communication
Transferable strengthOrganization + speed
Growth directionTechnical support
Help Desk emphasis
Patient troubleshooting with clear escalation.
Entry-level technical-support candidate with customer-facing experience, hands-on web projects, and familiarity with POS systems, scanners, Windows, domains, hosting, and basic device troubleshooting. Brings a calm communication style, willingness to document the issue, and the judgment to escalate rather than guess.
Support behaviorListen + clarify
Technical evidenceWeb + device projects
Workplace valueClear follow-up
Administrative emphasis
Organized information and dependable follow-through.
Bilingual support candidate with experience working quickly in customer-facing and warehouse environments. Comfortable following procedures, handling changing priorities, organizing digital project files and website updates, and using common office productivity tools at a practical level.
Operations behaviorOrganize + prioritize
CommunicationEnglish + Spanish
ToolsOffice + web systems
Experience
Customer-facing and operational work
Team Member · Chinollo
Carson, California · October 2023–PresentHands-on- Assisted customers with order questions and problems, including missing or incorrect items.
- Operated the cashier and POS system during daily service.
- Worked quickly while communicating with coworkers to keep service moving.
- Helped two to three coworkers learn basic cashier and POS procedures.
- Asked managers for assistance when an issue required approval or additional support.
Crew Member · Five Guys
Los Angeles, California · May 2022–January 2023Hands-on- Provided customer service in a fast-moving restaurant environment.
- Communicated with customers and coworkers during busy periods.
- Helped maintain clean work and dining areas.
Seasonal Associate · Amazon
Vernon, California · March 2021–November 2021Hands-on- Used scanners and warehouse systems to update inventory and production information.
- Followed established procedures for merchandise, devices, and workflow tasks.
- Supported daily operational goals in a warehouse environment.
Projects
Technical work I can show and explain
Noted · Personal Product Project
Active development · usenoted.appHands-on- Shape the product direction and interface for a convention and assembly note-taking web app.
- Organize programs, sessions, notes, checklists, and local device storage into a calm workflow.
- Iterate on responsive design and features through real use and repeated testing.
View case study →
Gilberto Diaz Gardening Services · Website
Completed business website project · 2025Hands-on- Designed and launched a responsive website for a local gardening service.
- Organized service information, estimate steps, calls to action, and mobile contact flows.
- Supported domain setup, publishing, and refinements.
View case study →
Skills with evidence levels
What I know—and how I know it
Hands-onCustomer support
Order questions, problem clarification, POS use, escalation, bilingual communication.
Hands-onWeb + publishing
HTML, CSS, JavaScript, responsive layouts, domains, DNS basics, Netlify deployment.
Hands-onWorkplace systems
POS terminals and scanner-based warehouse systems used in real workplaces.
Coursework / practiceTechnical fundamentals
Linux command line basics, support concepts, Windows troubleshooting practice.
Currently learningIT growth areas
Stronger networking fundamentals, ticketing workflows, and structured Help Desk practice.
Education + learning
Formal education and self-directed growth
Animo Jackie Robinson High School
High school diploma · 2020
California State University, Fresno
Undergraduate coursework · 2020–2022
Technical coursework
- Technical Support Fundamentals · Coursera coursework/practice
- Command Line Basics in Linux · Coursera coursework/practice
- CS50 Introduction to Computer Science · paused
- CompTIA A+ · planned future study (not yet earned)
